Terms of Service

Last updated 11 August 2026

1. Who we are

Lorphic (“we”, “us”) builds and hosts websites for small businesses. Our address is 43 Joan Drive, Guilford, CT 06437, United States. You can reach us at info@lorphic.com.

These terms apply when you buy a website from us. If you don’t agree with them, please don’t complete the purchase.

2. What you get

A multi-page website for your business, built by us and hosted on our servers, kept online for as long as your subscription is active. Included: hosting, an SSL certificate so your site loads over HTTPS, and a contact form that delivers enquiries to you.

You see the finished website before you pay anything. What you preview is what you get.

3. Price and renewal

The price is shown at checkout and is charged annually. Your subscription renews automatically each year at the same price unless you cancel before the renewal date. Payments are handled by Stripe; we never see or store your card details.

You can cancel at any time by emailing us. Cancelling stops future renewals — your site stays online until the end of the period you have already paid for.

4. Your domain name

Please read this section carefully. If your plan includes a domain name, we register and manage it on your behalf. That means Lorphic is the registrant of record — the domain is held in our account, not yours.

We do it this way for a practical reason. Domain registrars are required to verify the registrant’s email address, and a domain whose verification email goes unanswered is suspended within 15 days. Holding the registration ourselves means your website cannot go offline because an email from a registrar you’ve never heard of landed in your spam folder.

You can have the domain transferred to your own account. Two things apply:

Domain industry rules (set by ICANN, not by us) lock every new registration against transfer for 60 days after it is registered.
After that, we will transfer it to any registrar account you name for a processing fee of $150. Transfers are handled by hand — unlocking the domain, removing privacy protection, issuing the authorisation code and getting it to you securely — and the fee covers that work.

If your subscription lapses, we are not obliged to renew the domain, and it may expire and become available for anyone to register. If you want to keep a domain, transfer it out before you cancel.

5. The content on your website

Your website is generated from information about your business that is already publicly available — for example your business name, category, address and phone number as published on your own listings and pages — together with anything you tell us.

Please check it. You are responsible for the accuracy of what appears on your website, including prices, opening hours, services and any claims about your business. Tell us about anything that is wrong and we will correct it. If you are in a regulated trade, you are responsible for any licence numbers, disclaimers or wording your regulator requires.

You own your business name, logo and any material you send us. We own the website templates, design system and software used to build the site. You may not resell the site or pass it off as your own product.

6. The contact form

Messages visitors send through your website are stored by us and shown to you in your dashboard. We only use them to deliver enquiries to you — we do not market to the people who send them. See our Privacy Policy.

7. Refunds

Because you see the completed website before paying, we do not offer refunds once a site has been published, other than where the law requires it. If something is wrong with your site, tell us and we will fix it.

If a domain name has already been registered for you, that cost cannot be recovered and is not refundable, whatever happens to the rest of your subscription.

8. Suspension and ending the service

We may take a site offline if payment fails, if it is used for anything unlawful, or if it is used to deceive people. Where we reasonably can, we will contact you first.

9. What we don’t promise

We work to keep your site online but cannot promise it will never be unavailable. We do not promise any particular search engine ranking, amount of traffic, number of enquiries or level of sales. Search engines decide their own results.

To the extent the law allows, our total liability to you is limited to what you have paid us in the twelve months before the claim.

10. Changes to these terms

We may update these terms. If a change materially affects you, we will tell you by email before it takes effect. The date at the top shows when this version was published.

11. Governing law

These terms are governed by the laws of the State of Connecticut, United States, and the courts of Connecticut have jurisdiction over any dispute.

Questions about any of this? Email info@lorphic.com. · Privacy Policy